Delivery and Refund Policy — Leadcraft
www.leadcraft.agency | Last Updated: 3 June 2026
1. Overview
This Delivery and Refund Policy ("Policy") applies to all services purchased through the Leadcraft website at www.leadcraft.agency. It should be read together with our Terms and Conditions and Privacy Policy.
Leadcraft is a trade name of The Trustee for the Jet Stream Trust (ABN 91 942 422 576, ACN 634 996 240). Contact us at hello@leadcraft.agency.
This Policy is governed by the laws of New South Wales, Australia, and is subject to the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
2. Digital Delivery
All Leadcraft services are delivered digitally. No physical goods are shipped. Delivery is made via email, secure online portal, video call, or other digital means as appropriate to the service purchased.
Delivery timeframes by service:
| Service | Delivery Method | Estimated Timeframe |
|---|---|---|
| RevScan Digital Audit | Email (PDF report) + video call link | Within 5 business days of payment |
| Starter Retainer | Email, CRM access, monthly report | Ongoing; first deliverable within 10 business days of commencement |
| Growth Retainer | Email, platform access, monthly report | Ongoing; onboarding within 5 business days of commencement |
| Premium Partner | Email, strategy sessions, all-channel access | Ongoing; onboarding within 3 business days of commencement |
Timeframes are estimates only. We will notify you promptly if a delay is anticipated. Delivery is to the email address provided at the time of purchase.
3. Refund Policy
3.1 RevScan Digital Audit — Satisfaction Guarantee
We stand behind the quality of the RevScan Digital Audit. If the delivered report does not identify at least three specific, actionable improvements to your lead generation system, we will refund the full purchase price of $497 AUD. No questions asked.
To request a refund under this guarantee:
- Email hello@leadcraft.agency within 14 days of receiving your report
- Include your name, order details, and a brief description of why the report did not meet the guarantee
Refunds will be processed within 5 business days of approval, to the original payment method via Stripe.
3.2 Monthly Retainer Services
Each retainer service has the following minimum commitment period and cancellation terms:
| Service | Minimum Commitment | Cancellation Notice |
|---|---|---|
| Starter Retainer | None (month-to-month) | 30 days' written notice |
| Growth Retainer | 3 months | 30 days' written notice after minimum term |
| Premium Partner | 6 months | 30 days' written notice after minimum term |
Starter Retainer: The Starter Retainer is a month-to-month service with no minimum commitment. You may cancel at any time by providing 30 days' written notice to hello@leadcraft.agency. Fees paid for the current billing cycle are non-refundable except as required by the Australian Consumer Law.
Growth Retainer: The Growth Retainer has a minimum commitment of 3 months from the commencement date. You may not cancel during the minimum commitment period except where permitted by the Australian Consumer Law. After the minimum commitment period has been completed, you may cancel by providing 30 days' written notice to hello@leadcraft.agency. Fees paid for the current billing cycle are non-refundable except as required by the Australian Consumer Law.
Premium Partner: The Premium Partner engagement has a minimum commitment of 6 months from the commencement date. You may not cancel during the minimum commitment period except where permitted by the Australian Consumer Law. After the minimum commitment period has been completed, you may cancel by providing 30 days' written notice to hello@leadcraft.agency. Fees paid for the current billing cycle are non-refundable except as required by the Australian Consumer Law.
Early Termination: If you seek to exit a retainer before the end of the applicable minimum commitment period for reasons other than a failure by Leadcraft to meet its obligations under the Australian Consumer Law, the remaining fees for the balance of the minimum commitment period become due and payable.
3.3 Change of Mind
We do not offer refunds for change of mind on any service, except as expressly provided in this Policy or required by the Australian Consumer Law.
4. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this Policy limits or excludes any right or remedy you have under the Australian Consumer Law, including:
- The right to a refund, repair, or replacement where a service fails to meet a consumer guarantee
- The right to compensation for reasonably foreseeable loss or damage caused by a failure to comply with a consumer guarantee
- The right to cancel a service contract and receive a refund for the unused portion where there is a major failure
If you believe a service has not been delivered as described or does not meet the statutory guarantees, contact us at hello@leadcraft.agency and we will work to resolve the issue promptly.
5. Disputes
If you are not satisfied with our response to a refund or delivery concern, you may contact the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au or NSW Fair Trading at www.fairtrading.nsw.gov.au.
6. Contact
For all delivery and refund enquiries: