Website Terms and Conditions — Leadcraft

1. About These Terms

These Terms and Conditions ("Terms") govern your access to and use of the Leadcraft website located at www.leadcraft.agency ("Website") and the purchase of services offered through it. By accessing the Website or purchasing any service, you agree to be bound by these Terms.

Leadcraft is a trade name of The Trustee for the Jet Stream Trust (ABN 91 942 422 576, ACN 634 996 240) ("we", "us", "our"). Our contact email is hello@leadcraft.agency.

These Terms are governed by the laws of New South Wales, Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and the federal courts of Australia.

2. Services

We provide B2B digital marketing services to Australian small and medium-sized businesses. Our current service offerings are:

a) RevScan Digital Audit — $497 AUD (one-off) An AI-powered diagnostic report assessing your business's digital presence across 15 revenue levers. Delivered with a scored report, competitor benchmarking, a prioritised action roadmap, and a 20-minute strategy consultation. Delivered digitally.

b) Starter Retainer — $500–$1,000 AUD per month A monthly managed service covering one priority fix, CRM setup, and monthly reporting. Delivered digitally.

c) Growth Retainer — $2,000–$3,000 AUD per month A fully managed lead generation service covering all digital channels, CRM automation, content production, and monthly reporting. Delivered digitally.

d) Premium Partner — $4,000–$5,000 AUD per month A fractional CMO engagement providing full marketing strategy ownership, all-channel management, and priority access. Delivered digitally.

All services are delivered digitally. No physical goods are supplied. Delivery terms are set out in our Delivery and Refund Policy.

3. Eligibility

Our services are intended for Australian-based business owner-operators. By purchasing a service, you represent that you are acquiring it for business purposes and not as a consumer for personal, domestic, or household use.

4. Orders and Payment

4.1 All prices are in Australian Dollars (AUD) and are inclusive of GST where applicable.

4.2 Payment is collected online via the Website through our payment gateway, Stripe. By completing a purchase, you agree to Stripe's terms of service in addition to these Terms.

4.3 For one-off services (such as the RevScan Digital Audit), payment is due in full at the time of purchase.

4.4 For monthly retainer services, payment is due in advance at the start of each billing cycle. Continued access to retainer services is conditional on payment being received.

4.5 We reserve the right to suspend or terminate service delivery if payment is not received when due.

5. Delivery of Services

All services are delivered digitally. Delivery timeframes and methods are set out in our Delivery and Refund Policy. We will use reasonable endeavours to meet any stated delivery timeframes, but timeframes are estimates only and are not guaranteed unless expressly stated in writing.

6. Refunds and Cancellations

Our refund and cancellation terms are set out in full in our Delivery and Refund Policy. Nothing in these Terms or our Delivery and Refund Policy limits or excludes any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

7. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your service contract and receive a refund for the unused portion, or to compensation for the reduction in value of the service below the price paid. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

8. Intellectual Property

8.1 All content on the Website, including text, graphics, logos, images, and software, is owned by or licensed to us and is protected by Australian copyright law.

8.2 Deliverables produced for you as part of a service engagement (such as reports, strategies, and content) are licensed to you for your internal business use upon full payment. We retain ownership of all underlying methodologies, frameworks, templates, and tools used to produce those deliverables.

8.3 You must not reproduce, distribute, or commercialise any Website content or our proprietary methodologies without our prior written consent.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the services, and to use such information only for the purposes of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Limitation of Liability

10.1 To the maximum extent permitted by law, our total liability to you for any loss or damage arising out of or in connection with the services or these Terms is limited to the amount paid by you for the relevant service in the 12 months preceding the claim.

10.2 We are not liable for any indirect, incidental, special, or consequential loss, including loss of revenue, loss of profit, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such loss.

10.3 Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law that cannot lawfully be excluded or limited.

11. Disclaimer

The information and services provided through the Website are for general business purposes only. While we take care to ensure the accuracy of our reports and recommendations, results will vary depending on your business, market, and implementation. We do not guarantee specific outcomes, leads, or revenue results from any service.

12. Privacy

We collect and handle personal information in accordance with our Privacy Policy, which forms part of these Terms. By using the Website or purchasing a service, you consent to the collection and use of your information as described in our Privacy Policy.

13. Third-Party Links and Services

The Website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third-party site. Links do not constitute endorsement.

14. Modifications to Terms

We may update these Terms from time to time. Updated Terms will be posted on the Website with a revised "Last updated" date. Continued use of the Website or services after any update constitutes acceptance of the revised Terms.

15. Termination

15.1 Cancellation by You

Each retainer service has the following minimum commitment period and cancellation terms:

Starter Retainer: You may cancel the Starter Retainer at any time by providing 30 days' written notice to hello@leadcraft.agency. Fees paid for the current billing cycle are non-refundable except as required by the Australian Consumer Law or our Delivery and Refund Policy.

Growth Retainer: The Growth Retainer has a minimum commitment of 3 months from the commencement date. You may not cancel during the minimum commitment period except where permitted by the Australian Consumer Law. After the minimum commitment period has been completed, you may cancel by providing 30 days' written notice to hello@leadcraft.agency. Fees paid for the current billing cycle are non-refundable except as required by the Australian Consumer Law or our Delivery and Refund Policy.

Premium Partner: The Premium Partner engagement has a minimum commitment of 6 months from the commencement date. You may not cancel during the minimum commitment period except where permitted by the Australian Consumer Law. After the minimum commitment period has been completed, you may cancel by providing 30 days' written notice to hello@leadcraft.agency. Fees paid for the current billing cycle are non-refundable except as required by the Australian Consumer Law or our Delivery and Refund Policy.

Early Termination: If you seek to exit a retainer before the end of the applicable minimum commitment period for reasons other than a failure by Leadcraft to meet its obligations under the Australian Consumer Law, the remaining fees for the balance of the minimum commitment period become due and payable.

All cancellation notices must be sent in writing to hello@leadcraft.agency. Cancellation takes effect at the end of the applicable notice period. No further charges will be made after the confirmed cancellation date.

15.2 We may suspend or terminate your access to services immediately if you breach these Terms, fail to make payment, or engage in conduct that we reasonably consider harmful to us or other clients.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia. Any dispute arising out of or in connection with these Terms that cannot be resolved by negotiation will be referred to mediation before either party commences legal proceedings. The courts of New South Wales and the federal courts of Australia have non-exclusive jurisdiction.

17. Contact

For any questions about these Terms, contact us at: